Refund policy

Returns and Refund Policy

At Zexa Store, we want you to be completely satisfied with your premium wearables. If for any reason you’re not happy with your purchase, we are here to help. Please review our policy below.

Returns

  • You may return most new, unused items within 30 days of delivery for a full refund or exchange.

  • Items must be in their original packaging and in the same condition as when you received them.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Personalized or custom-made products.

  • Clearance and "Final Sale" items.

  • Gift cards.

Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 7 business days.

Exchanges

  • If you need to exchange an item for a different size or color, please contact our support team.

  • Exchanges will be processed once we receive and verify your original item.

Shipping Costs

  • Shipping costs for returns are the customer’s responsibility unless the return is due to a defect or an error on our part.

  • Original shipping charges are non-refundable.

How to Initiate a Return

To start the process, please email us at support@zexa.store with your order number and details. We will provide you with specific return instructions.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange a replacement or refund at no extra cost to you.